Microsoft Teams Calling

Turn Microsoft Teams into a fully featured business phone system.

With FX Business Technologies, you can make and receive external phone calls directly inside the Microsoft Teams app, on desktop, mobile, or certified Teams handsets. No separate phone system, no extra software, no switching between tools. Just one platform for messaging, meetings, and voice.

What Is Microsoft Teams Calling?

Microsoft Teams Calling allows your organisation to use Teams as a cloud-based phone system, replacing traditional desk phones and on-premise PBX hardware. When paired with Direct Routing or a Calling Plan, your team can make and receive calls to the public phone network, just like a normal phone system, but powered by the cloud.

Why Businesses Are Moving to Teams Calling

  • Cuts the cost of owning, maintaining, and eventually replacing PBX hardware
  • Supports hybrid workforces without VPNs, call forwarding, or extra licences
  • Centralises communication into a single Microsoft ecosystem users already know
  • Makes ICT management leaner (one platform, one login, one security model)
  • Turns voice into a scalable cloud service instead of a fixed hardware asset

 Replace Your Phone System, Not Your Workflow

Already using Microsoft 365? With FX Business Technologies, you can turn your existing licence into a complete voice platform, cutting costs, simplifying ICT management, and giving users a single app for all communication.

Microsoft Teams Calling vs Traditional Phone Systems

Feature Traditional PBX / On-Prem Phone System Microsoft Teams Calling (Cloud-Based)
Infrastructure Requires physical PBX hardware, server racks, maintenance, and onsite upgrades 100% cloud-hosted. No PBX hardware, no server room, no onsite maintenance
Scalability Adding users requires new handsets, cabling, or PBX expansion cards Add users instantly from the admin portal (no hardware install required)
Remote & Hybrid Work Limited remote capability, often requires VPN, desk phone, or forwarding Works anywhere on any device: laptop, mobile, headset, Teams phone
Upgrades & Security Manual upgrades, maintenance windows, patching, and aging hardware risks Automatically updated by Microsoft with enterprise-grade security & compliance
Call Features Routing, voicemail, hunt groups, etc. often require add-ons or tech support Advanced call features built in: IVR, queues, recording, analytics, reporting
User Experience Separate platform from chat, meetings, and file sharing One app for calls, meetings, chat, files, presence, and collaboration
Cost Model Large upfront capex + ongoing support contracts & SIP trunk fees Predictable monthly subscription with no PBX replacement costs
Business Continuity Outages tied to local hardware, power failure, or site damage Cloud-hosted redundancy, geo-failover, and automatic disaster recovery
Device Flexibility Desk phones required for most users Choose desk phone, headset, mobile, laptop, or Teams Room device
ICT Workload High! Patching, backup, firmware, onsite fixes, vendor tickets Low! Cloud managed, single admin console, no hardware lifecycle management

Enabling a digital workforce with Microsoft Teams Calling has many benefits, Microsoft Teams Calling outruns competing integration with a simple connection to your business phone system offering, not just public calling and DID but customer-focused features including:

  • Call forwarding
  • Call Routing
  • Customer on-hold music
  • Call Recording
  • Centralise your company phone number

You can assign call-based employees to varying call queues to support your customer interactions, and users can transition between the office and their preferred device seamlessly.

Frequently Asked Questions

Microsoft Teams Calling simplifies and strengthens ICT environments by consolidating voice, video, messaging, and collaboration into one secure, cloud-based platform. Instead of managing separate phone systems, conferencing tools, and messaging apps, IT teams can support a single ecosystem, reducing complexity, maintenance, and support overheads.

With Teams Calling, ICT benefits from:

  • Centralised management: One admin portal for users, devices, numbers, permissions, and analytics.
  • Reduced infrastructure costs: No on-premise PBX hardware to maintain or refresh.
  • Stronger security & compliance: Enterprise-grade encryption, MFA, auditing, and data governance built into Microsoft 365.
  • Scalability and flexibility: Easily add users, sites, numbers, or call routing as the business grows (no physical installs required).
  • Better user experience: Staff work from one familiar app instead of juggling multiple tools, lowering training time and support tickets.
  • Built-in reliability: Cloud redundancy, automatic updates, and carrier-grade uptime when paired with solutions like Access4.

For ICT teams, it means fewer systems to manage, a lighter workload, and a communication platform that supports hybrid work, mobility, and long-term digital transformation.
  • Reduce user training requirements with simplified user experience. Collaborate, message, voice, video, file and content sharing in one application
  • Cloud Phone System provides telephony anywhere an internet connection is available allowing freedom to work remotely.
  • Reduction in costs through the removal of dedicated telephony service line rental.
  • Reduce risk through ‘zero terms’ contracts allowing the business to scale up and down as needed.
  • A higher value for more reliable office phone systems with the redundancy built into the solution, not an additional cost.
  • Lower cost of phone calls and bundled call packs reduce bill shock.
  • Call Centre (Contact Centre) and voice solution provided by one organisation removing the integration points.
  • Removes the need to build specific infrastructure and limitation around many lines running into the building.
  • Unified Communications allows agents to be anywhere an internet connection is available.
  • Highly available infrastructure in the cloud for higher reliability.
  • Improved functionality of business telephone systems at a lower cost to drive business returns.
  • Ability to provide for flexible working contributing to Employee Value Proposition.
  • Exceptional customer experience and responsiveness.
  • ‘Zero term’ contracts provide the ultimate assurance of service quality.

We understand your needs and the immediate importance of communication for your business. Once the order has been confirmed and processed, our team works fast to get your service up and running as soon as possible.

Get a Free Phone System Quote