Printers and Copiers - Frequently Asked Questions

Inkjet printers are better for low-volume, high-quality colour printing. Laser printers are faster, more cost-effective per page, and ideal for high-volume business use.

For most offices, laser printers are the smarter long-term choice because of lower running costs and speed.

It depends on your budget, how long you’ll need the equipment, and how fast your business needs may change.

Buying:

• Best if you want full ownership.
• Higher upfront cost, but no ongoing payments.
• You’re responsible for all servicing, upgrades, and end-of-life disposal.

Leasing:

• The most popular choice for growing businesses.
• Fixed monthly payments make it easier to budget.
• Often includes service, support, and automatic upgrades to newer models.
• Tax-deductible as an operating expense.

Renting:

• Ideal for short-term or temporary needs (e.g., projects, events, seasonal workloads).
• No long-term commitment.
• Slightly higher monthly cost than leasing.

At XRX:
Most of our customers choose leasing because it combines predictable costs, professional support, and the flexibility to upgrade when technology changes, without the big upfront investment.

Small Business Needs:

• Look for a compact multifunction printer (MFP) that can print, copy, scan, and fax all in one.
• Prioritise low running costs (cost per page) and ease of use.
• Speed isn’t usually the top concern; reliability and affordability are.
• Great for businesses printing up to a few thousand pages a month.

Large Office Needs:

• Choose a high-volume copier or production printer designed to handle tens of thousands of pages per month.
• Key features to consider:
• Fast print speeds (40+ pages per minute)
• Advanced finishing options (stapling, booklet-making)
• Network connectivity and secure print release for multiple users
• Fleet management tools to control costs across departments
• Reliability and scalability are critical to avoid downtime.

At XRX:
We supply Fujifilm Business Innovation Apeos printers and copiers, which are designed for both small teams and enterprise-level offices. Our experts will recommend the right model based on your team size, print volume, and workflow needs, so you only pay for the features that truly benefit your business.

Not sure what’s right for you? Book a free assessment with our team and we’ll match you with the perfect solution.

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Yes! We specialise in multifunction printers (MFPs) that combine printing, copying, scanning, and faxing into a single, space-saving device.

These all-in-one machines are ideal for businesses of any size because they:

• Reduce the need for multiple pieces of equipment.
• Save space and simplify your office setup.
• Lower running costs with one machine to maintain.
• Offer advanced features like secure printing, mobile connectivity, and duplex (double-sided) printing.

At XRX:
We supply the latest Fujifilm Business Innovation multifunction devices, designed for reliability, security, and energy efficiency. Whether you’re a small team or a large office, we can recommend the right model to match your needs.

Chat to our team for tailored advice on our latest range of multifunction devices:

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The true cost of a printer or copier isn’t just the purchase price; it’s the total cost of ownership, which includes toner, paper, energy, servicing, and repairs. A key measure is cost per page (CPP), which shows what you’re really paying every time you print. At FX Business Technologies, we calculate your CPP upfront and offer Managed Print Services so you get predictable costs and no surprises.

A key measure is Cost Per Page (CPP):

• CPP = Total running costs ÷ number of pages printed
• This figure shows what you’re really paying for every page you print or copy.

Typical running costs include:

• Toner or ink cartridges (and how many pages they yield)
• Paper and finishing supplies
• Regular maintenance or service agreements
• Energy consumption
• Repairs or replacement parts over time

At FX Business Technologies, Cairns:
We specialise in helping businesses understand their real printing costs. Our team can:

• Calculate your cost per page before you commit.
• Provide Managed Print Services (MPS) that bundle service, toner, and support into one predictable monthly cost.
• Show you how the right device can reduce waste, lower energy bills, and extend cartridge life.

Bottom line: Knowing your cost per page gives you transparency and helps you choose the right printer or copier that fits your budget and workload, not just today, but for the long run.

Yes. Our customers love our managed services! This is optional for businesses. If you choose to bundle FX Business Technologies managed services, we manage and maintain the full working liability of the printer device, including services, maintenance, toner, and drum replacements. 

We provide all technical service and support, including toners in consideration of monthly invoicing for your usage at agreed cost per page rates. All you need to do is put paper in the device.

You have peace of mind knowing that if there is any problem with the device’s operation, you simply call our team and we solve the problem with no additional time or cost to your business.

What’s included in a lease or rental contract?

With FX Business Technologies, a lease or rental contract goes beyond just the machine; it’s a complete business solution designed to give you predictable costs, professional support, and flexibility.

Typical inclusions are:

• Use of the printer, copier, or multifunction device for the contract term.
• Full servicing and preventative maintenance to keep your machine running smoothly.
• Repairs and parts replacement (so you’re never stuck with downtime).
• Toner and consumables supply (often included under Managed Print Services).
• Software and connectivity setup (ensuring your devices are ready to integrate with your office network).
• End-of-life recycling and upgrade options, so you can move to newer, more efficient models when the time comes.

At FX Business Technologies Cairns:
We tailor contracts to your needs. Most businesses choose leasing because it includes service and support, offers fixed monthly payments for easier budgeting, and gives you upgrade flexibility as your business grows.

Bottom line: Leasing or renting with FX Business Technologies means one predictable monthly cost, no surprise repair bills, and the confidence that your devices are supported for their entire lifecycle.

Yes. FX Business Technologies Cairns offers flexible leasing and rental agreements that let you upgrade your printer or copier during your contract. If your needs change, we’ll adjust your plan and provide newer models so you’re never stuck with outdated technology.

We know business needs change. If your print volumes grow, your team expands, or new technology becomes available, we can:

• Review your current contract and adjust it to suit your needs.
• Swap in newer models with advanced features, security, or energy efficiency.
• Scale your solution up or down, so you only pay for the capacity you actually need.

Why it matters:

• Keeps your business running on the latest Fujifilm Business Innovation technology.
• Avoids being locked into outdated machines.
• Ensures you’re always getting the best value and lowest running costs for your workload.

Bottom line: With FX Business Technologies Cairns, you don’t have to worry about outgrowing your printer or copier,  we make it simple to upgrade when your business is ready.

How do I connect a printer/copier to my office network?

Connecting a printer or copier to your office network is the best way to let multiple team members share the same device, save time, and reduce costs. The steps will vary depending on the brand and model, but here’s a simple guide you can follow:

1. Decide how you want to connect

You usually have two main options:

• Wired connection (Ethernet): Plug the printer/copier directly into your office router or network switch using a network (LAN) cable. This is the most stable and secure option.
• Wireless connection (Wi-Fi): Connect the printer/copier to your office Wi-Fi network. This is convenient if running cables isn’t practical.

1. Configure the printer/copier’s network settings

• On the printer’s control panel or touchscreen, go to Settings → Network Settings.
• For wired connections, the printer usually detects the network automatically.
• For wireless, you’ll need to select your Wi-Fi network name (SSID) and enter the password.

2. Add the printer/copier to your computers

• On Windows:
1. Go to Settings → Devices → Printers & Scanners → Add a printer.
2. Windows will search your network and display the device. Select it and follow the prompts.
• On Mac:
1. Go to System Preferences → Printers & Scanners → + Add.
2. Select the printer/copier from the list and click Add.

3. Install the correct drivers/software

To unlock all features (like scanning, stapling, duplex printing, or secure print release), download and install the latest driver for your specific model from the manufacturer’s website (for example, Fujifilm Business Innovation drivers).

(Optional) Set up user access or print management

In offices, it’s common to:

• Add user codes or PINs to track usage.
• Enable print management software to monitor and reduce unnecessary printing.

Pro Tip: Let the Experts Handle It

If you’d rather not spend time on setup or troubleshooting, XRX Business Centre Townsville can handle the whole process for you. Our technicians will:

• Install your printer/copier on the network
• Configure drivers and settings for every user
• Set up scanning to email or network folders
• Provide training so your team gets the most out of the device

We also offer managed print services, which means we’ll keep your printers running, monitor toner levels, and handle servicing, so you don’t have to worry about a thing.

Contact us today at [email protected] or request a free customised quote to learn more.

Yes, we install printers and copiers for businesses of all sizes. FX Business Technologies handles everything, from connecting your device to the network and installing drivers to setting up scanning, secure printing, and training your staff.

When we install a printer or copier for you, we:

• Connect the device to your office network (wired or Wi-Fi)
• Install the correct drivers and software on all staff computers
• Set up advanced features like scanning to email, scanning to folders, and secure printing
• Configure user codes or print management settings (to track costs and reduce waste)
• Provide training so your team can use all the features with confidence

We support a wide range of devices, including Fujifilm Business Innovation multifunction printers and copiers, as well as Lexmark Printers, Copiers and Scanners. We offer managed print services to keep them running smoothly long after installation.

Whether you’re a small office that needs a single device or a large organisation with multiple sites, our expert team can tailor the installation and support to your needs.

Yes. We provide staff training after installation, so your team knows how to use all the features of your printer or copier with confidence.

Our training covers:

• Basic functions like printing, copying, and scanning
• Advanced tools such as scan-to-email, scan-to-folder, and secure print release
• Energy-saving and eco-printing features like duplex (double-sided) printing and Earth Smart settings
• Print management options, including user codes and cost tracking
• Everyday troubleshooting tips to keep your workflow smooth

We tailor the training to your business needs, so whether you just want your staff to know the basics or you’d like a deep dive into advanced functions, we’ll make sure you get the most out of your device.

This training is included as part of our installation service and is also available on request if you bring on new staff later.

Yes, with the printers we supply, including Fujifilm Business Innovations and Lexmark printers, you can print wirelessly from smartphones, tablets, and laptops using Wi-Fi, mobile print apps, or cloud services.

Wireless printing makes it easy for your team to stay productive whether they’re in the office, working from home, or on the go. Here’s how it works:

• From mobile devices:
  You can use apps such as AirPrint (iOS), Mopria (Android), or the official Fujifilm Print Utility app to send documents and photos directly to your office printer without cables.
• From laptops:
  As long as your laptop is connected to the same Wi-Fi network as your printer, you can select the device from your print menu. We also install the correct drivers to ensure full access to features like duplex printing and secure print release.
• From the cloud:
  Many of our printers support Google Cloud Print, Microsoft 365, Dropbox, and email-to-print functions, allowing you to print documents stored in the cloud.

Wireless printing is fast, secure, and convenient, perfect for offices with shared devices or hybrid work arrangements.

At XRX Business Centre, we’ll make sure your printer is correctly set up on your wireless network during installation, and we provide staff training so everyone knows how to connect and print with ease.

iPhone or iPad (AirPrint)

1. Make sure your device and printer are on the same Wi-Fi network.
2. Open the app you want to print from (like Mail, Safari, or Photos).
3. Tap the Share button, then select Print.
4. Choose your printer from the list.
5. Adjust settings (copies, double-sided, etc.) and tap Print. 

Android Devices (Mopria or Fujifilm Print Utility)

1. Connect your phone/tablet to the same Wi-Fi as the printer.
2. Open Settings → Printing → enable Mopria Print Service (or download the Fujifilm Print Utility app from Google Play).
3. Open the document/photo you’d like to print.
4. Tap the three-dot menu and select Print.
5. Pick your printer and hit Print.

 Laptops (Windows & Mac)

Windows 10/11:

1. Go to Settings → Devices → Printers & Scanners.
2. Select Add a printer or scanner.
3. Choose your printer from the network list.
4. Install drivers if prompted, then start printing.

Mac:

1. Go to System Preferences → Printers & Scanners.
2. Click the + to add a printer.
3. Select your wireless printer from the list.
4. Once added, simply choose the printer when you go to print.

Cloud Printing

Many Fujifilm Business Innovation printers also support cloud print features. That means you can:

• Print from services like Microsoft 365, Dropbox, or Google Drive
• Email files directly to your printer’s unique address
• Access secure print release options

Pro Tip from XRX Business Centre

When we install your printer or copier, our technicians will set up wireless printing on your network and walk your staff through the process. That way, you don’t waste time on trial and error; you simply click “Print” and get on with your day.

Common printer/copier issues include paper jams, streaky prints, connectivity problems, slow printing, and error codes. Most can be fixed by clearing jams, cleaning or replacing toner, checking Wi-Fi settings, or updating drivers.

Even the best printers and copiers run into problems from time to time. The good news is that many of the most common issues are quick to fix. Here are some of the top printer/copier problems businesses face and what you can do about them:

Paper Jams

Cause: Misaligned paper, overfilled trays, or dust in the rollers.
Fix:

• Open the paper tray or side panel and carefully remove the jammed paper.
• Check that the paper stack is straight and not overfilled.
• Wipe dust or debris from the rollers.

Streaks, Smudges, or Faded Prints

Cause: Dirty print heads, low toner, or poor-quality paper.
Fix:

• Run the printer’s built-in cleaning cycle.
• Replace or shake the toner cartridge.
• Always use the right paper type for your machine.

Connectivity Issues (Wi-Fi or Network)

Cause: Weak Wi-Fi signal, outdated drivers, or incorrect network settings.
Fix:

• Restart your printer, router, and computer.
• Make sure the printer is connected to the correct Wi-Fi or LAN cable.
• Update drivers from the manufacturer’s website (e.g. Fujifilm Business Innovation drivers).

Slow Printing

Cause: High-resolution settings, network congestion, or outdated firmware.
Fix:

• Switch to draft mode for internal documents.
• Ensure the printer’s firmware is up to date.
• Use a wired connection for faster, more reliable printing.

 Error Codes or Messages

Cause: Can range from low toner to hardware faults.
Fix:

• Look up the error code in the printer’s manual or support website.
• Restart the device to clear temporary glitches.
• If errors persist, call a professional service technician.

 Pro Tip: Don’t Waste Time Troubleshooting Alone

While small fixes are easy, bigger problems can slow down your whole office. At XRX Business Centre Townsville, our local technicians:

• Diagnose and fix issues quickly
• Supply genuine Fujifilm Business Innovation parts and toners
• Offer managed print services so you spend less time worrying about printers and more time running your business

Contact us at [email protected] if your printer/copier needs attention; we’ll get you back up and running fast.

Yes! If your printer or copier breaks down,FX Business Technologies Cairns provides fast local support, on-site repairs, and ongoing managed print services to keep your business running.

We know that when a machine stops working, your business can’t afford long delays. That’s why we offer:

• On-site servicing: Our qualified technicians come directly to your office to diagnose and repair the problem.
• Fast response times: Because we’re based in Townsville, you won’t wait weeks for a service call.
• Genuine parts and consumables: As an authorised Fujifilm Business Innovation dealer, we use only original parts and toners.
• Managed print services (MPS): For customers on an MPS plan, we monitor devices remotely, often detecting and fixing issues before they cause downtime.
• Ongoing support: We don’t just install your machines; we stick with you throughout the life of the device, including training, maintenance, and upgrades.

Whether it’s a simple paper feed problem or a major hardware fault, you can count on XRX’s local team to get things sorted quickly and professionally.

Because our service team is based right here in North Queensland, we can usually respond to service and repair requests within the same business day (and often within just a few hours).

Our commitment includes:

• Priority response for urgent breakdowns
• On-site technicians who come directly to your office
• Access to genuine Fujifilm Business Innovation parts to speed up repairs
• Remote monitoring for managed print customers, allowing us to fix many issues before they even affect you

We’ll always keep you updated on technician arrival times and next steps, so you’re never left wondering when help is coming.

At XRX Business Centre Townsville, we know that when your printer or copier goes down, your business can’t wait. That’s why we pride ourselves on fast, local response times. With XRX, you’re not dealing with an anonymous call centre, you’re supported by a local team that knows your business and equipment.

Yes! If your printer or copier is out of action, XRX Business Centre can provide a loan or replacement machine to keep your business running while repairs are completed.

We understand the impact on your business when a machine is out of action. We always aim to repair your machine onsite, as quickly as we can; however, in the event your printer or copier can’t be repaired quickly, XRX Business Centre can provide a loan or replacement machine to keep you operational while we fix the issue.

Here’s how it works:

• Short-term loan machines are available if your device needs extended repairs.
• We’ll install and configure the loan machine so your staff can keep working with minimal downtime.
• Once your machine is repaired, we’ll reinstall it and remove the loan unit.
• Customers on a managed print service (MPS) agreement receive priority access to replacement equipment.

Our goal is simple: you’ll never be left without a working printer or copier.

Duplex printing means printing on both sides of the paper automatically. It helps businesses save paper, cut costs, and reduce their environmental impact.

Instead of manually flipping the page to print on the back, a printer with duplex capability does it for you in one step.

Duplex printing is one of the easiest ways to:

• Cut paper usage in half
• Reduce costs on supplies
• Lower your environmental footprint by saving trees and reducing waste

Most Fujifilm Business Innovation and Lexmark printers and copiers, supplied by XRX Business Centre Townsville, come with duplex printing as a standard feature. You can set it as the default option in your print driver settings so that every document automatically prints double-sided, unless you choose otherwise.

For even greater savings, some devices also allow 2-up duplex printing, where two pages are printed side-by-side on each side of a single sheet, reducing paper usage even further.

At XRX, we help businesses configure duplex printing during installation, and we can train your staff to make the most of eco-friendly features like this.

An Automatic Document Feeder (ADF) is a printer or copier feature that automatically feeds multiple pages for scanning, copying, or faxing, saving you from placing each sheet on the glass manually.

Instead of lifting the lid and manually positioning every page, you simply place your stack of documents into the feeder. The ADF will then:

• Pull each page through one by one
• Scan or copy them in order
• Save you time and effort, especially for large jobs

There are two main types of ADFs:

• RADF (Reversing Automatic Document Feeder): Scans one side of a page, then flips it to scan the other side.
• DADF (Duplexing Automatic Document Feeder): Scans both sides of the page at the same time for faster, more efficient scanning.

For busy offices, an ADF is a huge productivity boost. Whether you’re digitising files, copying multi-page contracts, or scanning receipts, it helps streamline your workflow.

At XRX Business Centre Townsville, many of the Fujifilm Business Innovation multifunction devices we supply include ADFs, making it easy to manage high-volume jobs quickly and reliably.

A Multi-Function Printer (MFP) is an all-in-one device that can print, copy, scan, and often fax, combining multiple office functions into one machine to save space, time, and costs.

Modern MFPs go beyond the basics. Depending on the model, features may include:

• Duplex printing (double-sided printing)
• Scan-to-email and scan-to-folder for easy digital workflows
• Secure print release with PIN codes or ID cards
• Print management software to track usage and control costs
• Cloud printing from mobile devices or platforms like Microsoft 365 and Google Drive

For businesses, MFPs are a smart choice because they:

• Reduce the number of devices to buy, maintain, and service
• Save office space by combining multiple functions into one
• Improve efficiency with faster, integrated workflows
• Lower energy usage compared to running separate machines

At XRX Business Centre Townsville, we specialise in Lexmark and Fujifilm Business Innovation Multi-Function Printers. We not only supply and install them, but also provide training and ongoing support so your team can get the most out of every feature.

Yes! Our Fujifilm multifunction printers support secure printing with PIN-protected release, so your documents only print when you’re at the device.

Here’s how it works:

• When you send a document to the printer, it doesn’t immediately print.
• Instead, the file is held in the device’s memory until you walk up to the machine.
• You then enter your unique PIN code (or swipe an ID card, depending on setup) to release the job.

This ensures:

• Confidentiality - sensitive documents don’t sit on the output tray for others to see.
• Cost control - prevents accidental or forgotten print jobs.
• Less waste - reduces unnecessary printing since only approved jobs are released.

Secure print release is especially valuable in industries like healthcare, finance, law, education, and government, where data security and compliance are critical.

At XRX Business Centre, we can set up PIN printing, card readers, or print management software as part of your device installation. We also train your staff so everyone can use secure printing with ease.